Royal Canin Care For Your Pet Promotion

Terms and Conditions



Royal Canin Australia Pty Ltd (ABN 88 092 020 178), Level 23, 727 Collins Street, Melbourne VIC 3000.

Competition Period

12.01am (AEST) on 01/07/2020 to 11.59pm (AEST) on 30/09/2020.

Who can enter?

Only Australian residents who:

(a)              are aged 18 or over; and

(b)              are/become a member of the Pets Domain +Plus Club Members Reward loyalty program.

Membership of the Pets Domain +Plus Club Members Reward loyalty program (and, consequently, participation in this competition) is subject to the terms and conditions which apply to the Pets Domain +Plus Club Members Reward loyalty program available at, as amended from time to time. 

Who can't enter?

Directors, officers, management and employees (and their immediate families) of:

(a)              the Promoter; and

(b)              the agencies, companies or participating premises associated with this competition.

Where will the competition run?

The competition will run in participating Pets Domain stores (excluding online) which are displaying promotional material (Stores) in Victoria, New South Wales, Queensland and South Australia.

There are up to 34 participating Stores, as follows:


Number of Stores

State Prize Value




New South Wales






South Australia







Stores will be split into two groups, as follows:

·         Group A will consist of:

o    Bateau Bay Pets Domain, Charter Hall, 12 Bay Village Rd, Bateau Bay NSW 2261;

o    Leichhardt Pets Domain, Shop 81/82 Marion St, Leichhardt NSW 2040; and

o    Tea Tree Plaza Pets Domain, 972-976 North East Road, Modbury SA 5092.

·         Group B will consist of all other participating Stores.

For the avoidance of doubt, there are 31 Group B Stores.

Qualifying Purchase

Any of the following Royal Canin products:


·         Mini Coat Care 3kg

·         Mini Dental Care 3kg

·         Mini Dermacomfort 3kg

·         Mini Digestive Care 3kg

·         Mini Light Weight Care 3kg

·         Mini Relax Care 3kg

·         Medium Dental Care 3kg/10kg

·         Medium Dermacomfort     3kg/10kg

·         Medium Digestive Care 3kg/10kg

·         Medium Light Weight Care 9kg

·         Medium Relax Care 3kg/10kg

·         Maxi Dental Care 9kg

·         Maxi Dermacomfort 10kg

·         Maxi Digestive Care 10kg

·         Maxi Joint Care 10kg

·         Maxi Light Weight Care 10kg

·         Maxi Relax Care 3kg/9kg

·         Coat Care Loaf (12) 85g

·         Dermacomfort Loaf (12) 85g

·         Digestive Care Loaf (12) 85g

·         Light Weight Care Loaf (12) 85g

·         Relax Care Loaf (12) 85g

·         Urinary Care Loaf (12)       85g



·         Digestive Care 2kg/4kg

·         Hairball Care 2kg/4kg

·         Hair & Skin Care 2kg

·         Light Care 2kg/3.5kg

·         Oral Care 1.5kg/3.5kg/8kg

·         Urinary Care 2kg/4kg

·         Intense Beauty Care Gravy (12) 85g

·         Intense Beauty Care Jelly (12) 85g

·         Ultra Light Care Gravy (12) 85g

·         Ultra Light Care Jelly (12) 85g

·         Digestive Sensitive Care Gravy (12) 85g

·         Hairball Care Gravy (12) 85g

·         Urinary Care Gravy (12) 85g

Entry instructions

You must, during the Competition Period make a Qualifying Purchase from a Store and at the time of making your Qualifying Purchase provide your Pets Domain +Plus Club Members Rewards details to the cashier to be automatically be entered into the draw.

How many winners will there be and how will they be chosen?

There will be 65 winners determined in respect of this competition - 1 per Group A Store and 2 per Group B Store.

There will be 34 draws conducted. 

The draws will be held commencing at 12pm (AEST) on 13/10/2020 at Prime Focus, L1, 534 Church Street, Cremorne VIC 3121.

The first valid entry drawn randomly in each Group A draw from the entries received during the Competition Period in each Group A Store will win a prize.

The first 2 valid entries drawn randomly in each Group B draw from the entries received during the Competition Period in each Group B Store will win a prize.

The Promoter may draw additional reserve entries in a draw and record them in order, in case a winning entry/entrant is deemed invalid or a prize is unclaimed (Reserve Entrants).

What can I win?

There are 65 prizes available - 1 per Group A Store and 2 per Group B Store.

Each prize is a $250 Pets Domain gift card to be picked up in-store once notified of winning via email.

Total prize pool

The prize pool in each Group A Store is $250.

The prize pool in each Group B Store is $500.

The total NSW prize pool is $4,500.

The overall total prize pool is $16,250.

How many times can I enter?

You can enter multiple times, provided you only enter once per Qualifying Purchase and per Qualifying Purchase transaction. Each entry must be submitted separately in accordance with these Terms and Conditions.

How and when will the winner/s be informed?

Winner/s will be notified in writing by email to the email address associated with their Pets Domain +Plus Club Members Rewards account within two days of determination.

Proof of purchase

You must keep the following as proof of purchase for all entries:

·         original itemised purchase receipt(s).

If you don't produce the above proof of purchase for all entries when asked the Promoter may disqualify all of your entries and you will lose any right to a prize. 

Your purchase receipt must clearly identify where the Qualifying Purchase was made, the product/s purchased (which must be/comprise a Qualifying Purchase) and the date of purchase (which must be during the Competition Period before you submitted your entry).

If, in the Promoter's opinion, you have shared any proof of purchase with another person, your entries will be invalid and you will lose any right to a prize.

Unclaimed prize/s

Prize claim date: 5pm (AEDT) on 08/12/2020. 

Unclaimed prize determination: 12pm (AEDT) on 09/12/2020 at the same location as the original draws.

If a prize has not been accepted or claimed by the prize claim date above or if, after making all reasonable attempts, the Promoter can't contact a winner (or a winner does not contact the Promoter) by the prize claim date above, the relevant entry/ies will be discarded and the Promoter will re-award the relevant prize/s to Reserve Entrant/s and/or carry out an unclaimed prize draw at the date, time and place stated above to randomly distribute the prize/s.  Any winner/s will be informed in writing by email to the email address associated with their Pets Domain +Plus Club Members Rewards account within two days of determination. 

Collection and use of your personal information

If you are a winner, you must take part in all publicity, photography and other promotional activity as the Promoter requires, without any compensation.  You consent to the Promoter using your name and image in any promotional or advertising activity.

The Promoter may collect your personal information directly or through its agents or contractors, including Blackhawk Network (Australia) Pty. Ltd. (ABN 84 123 251 703), Privacy Policy:  The Promoter will use your personal information to conduct and manage the competition. The Promoter may disclose your personal information to its related companies, agents and contractors to assist in conducting this competition, communicating with you or storing data or to hold and use for fraud prevention purposes.

By entering, you consent to the Promoter keeping your personal information on its database to use for future marketing purposes, including contacting you by electronic messaging.  By entering, you consent to receive email or SMS messages from the Promoter without any functional unsubscribe facility.

The Promoter’s Privacy Policy (see includes information about:

(a)              how to seek access to the personal information the Promoter holds about you and seek correction of the information; and

(b)              how to complain about a privacy breach and how the Promoter will deal with such a complaint.

Permit number

Authorised under:

NSW Permit No. LTPS/20/43344


1. These Terms and Conditions incorporate and must be read together with the details outlined in the table above.  Information about prizes and how to enter forms part of these Terms and Conditions.  By entering, you accept these Terms and Conditions. 


2. Your entry must be received during the Competition Period and will be deemed to be received only when received by the Promoter.  If you return a Qualifying Purchase your entry may be deemed invalid at the Promoter's discretion (unless the product is defective). You are responsible for your own costs associated with entering.  If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified. 


3. Prize/s and all elements of prize/s must be taken as and when offered or will be forfeited, and if forfeited, the Promoter will not be liable. Prize/s are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter, including validity period/s.

4. The Promoter is not responsible for any dispute between you and any person with whom you choose to, or choose not to, share the prize.


5. Any failure by you to comply with the conditions imposed by the prize supplier(s) may result in the prize being cancelled or withdrawn without liability for the Promoter or the prize supplier(s).

6. If you or your entry are deemed by the Promoter to breach these Terms and Conditions, your entry (or at the Promoter's discretion, all of your entries) may be discarded.  The Promoter may, at any time, require you to produce documentation to establish to the Promoter's satisfaction the validity of your entries (including documentation establishing your identity, age, place of residence and place of employment).  Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.

7. You must not:

(a)   tamper with the entry process;

(b)   engage in any conduct that may jeopardise the fair and proper conduct of the competition;

(c)   act in a disruptive, annoying, threatening, abusive or harassing manner;

(d)   do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;

(e)   breach any law; or

(f)    behave in a way that is otherwise inappropriate. 

8. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.

9. The Promoter’s decision in connection with all aspects of this competition is final.

10. Prizes cannot be transferred or exchanged nor redeemed for cash.  Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified, or will be forfeited with no replacement.  The prize values are correct as at the date of preparing these Terms and Conditions and include any applicable GST.  The Promoter is not responsible for any change in prize value.  You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities.

11. If this competition cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.

12. The Promoter is not responsible for any tax implications arising from you winning a prize.  You should seek independent financial advice.  If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.


13. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth).

14. Subject to the previous paragraph, the Promoter and the agencies and companies associated with this competition are not liable (including in negligence) for any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury (including allergies, skin conditions or other reactions, as relevant), illness or death suffered in connection with this competition or any prize, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law).   

15. Without limiting the previous paragraph, the Promoter and the agencies and companies associated with this competition are not liable for any loss of, damage to or delay in delivery of prize/s, or for any damage that occurs to displayed prize/s (where relevant).  Unless otherwise specified, prize/s will only be delivered to addresses in Australia.

16. This competition is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and Twitter.  You provide your information to the Promoter and not to any social media platform.  You completely release any relevant social media platforms from any and all liability.