Pets Domain offers two order methods for your online order:

  • Tracked Shipping via Australia Post
  • Click & Collect

Please note that Click & Collect orders are not processed on weekends or public holidays.

Pets Domain does not offer a Click & Collect service in Western Australia or the Northern Territory.


Click & Collect

We offer Click & Collect at all our stores around Australia.

See the Store Locator to find your closest store.

Just select Click & Collect at the checkout and pick up your order up from that store when notified the order is ready to be collected.

Click & Collect is a free service, there are no charges for this order method. When your order is ready to be collected (can take up to 10 business days subject to stock availability), you will be notified via email and SMS (optional).

Bring your order confirmation email, along with valid Photo ID for confirmation of purchase.

If you want someone else to pick up your Click & Collect order on your behalf, you will need to let us know in the Notes section when you place your order or contact your local Pets Domain store by phone directly.

Please let us know before the order is picked up as we cannot release your purchase to anyone other than you without your permission.

The person you have nominated to pick up your Click and Collect order will need to bring valid Photo ID and your order number.

If your order contains any Click & Collect only items, your whole order will be Click & Collect only.


For more information please visit our Frequently Asked Questions page.