How can we help you?

We’re here to help! Whether you have questions about your order, need help with a product, or just want to say hello — we’d love to hear from you.

Reach out using the form below or connect with us via email or social media. Our team will get back to you as soon as possible.

Frequently Asked Questions

Can I collect my online order in-store?

Yes, Pets Domain only offers a Click & Collect service, where you pick your online order up from your local store.

Do you offer delivery?

No, Pets Domain currently does not offer any shipping service, click here for more information.

Pets Domain only offers a Click & Collect service.

Can I change the items my Click & Collect order?

Unfortunately, you cannot make changes to your order once it has been placed.

However, if you wish to cancel your order, please contact the Online Team as soon as possible.*

Phone: 03 6705 7090

*Our Online Team is only available Monday to Friday.