What information do we collect?

We collect information from you when you register on our Pets Domain and +Plus Club Membership website. Additionally, when you become a +Plus Club Member, subscribe to our newsletter or fill out a form.

When ordering or registering on our website, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number or credit card information. You may, however, visit our website anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience (your information helps us to better respond to your individual needs);

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);

• To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested);

• To send periodic text messages and emails (the details you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc).

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted using the latest 256-bit Secure Socket Layer (SSL) encryption technology and then encrypted into our payment gateway provider's database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.

256-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our privacy and security policy, please contact us through the Contact Us link on the website.

Processing of payments occurs using 3rd party payment gateways and as such, your credit card information is never stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the websites or service provider's systems to recognise your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our privacy and security policy.

Changes to our Privacy Policy

If we decide to change our privacy and security policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the policy modification date below.

This policy was last modified on 24/05/2022.