How can I find my closest Pets Domain store?

Head to Store Locations and enter your post code or city, it will then bring up your closest store and the contact information.

Can I collect my online order in-store?

Yes, Pets Domain only offers a Click & Collect service, where you pick your online order up from your local store.

Do you offer delivery?

No, Pets Domain currently does not offer any shipping service, click here for more information.

Pets Domain only offers a Click & Collect service.

What payment types are accepted?

We accept secure payment options of Visa, MasterCard, Shop Pay, Google Pay, and Apple Pay.

Can I purchase a Pets Domain gift voucher online?

Pets Domain gift vouchers are available only in-store for purchase and redemption.

To find your local store, check out our Store Locations.

Is my +Plus Club Membership linked to the online store, and will I accrue any points for shopping online?

Bronze +Plus Club Membership, Silver +Plus Club Membership and Gold +Plus Club Membership discounts are not able to be used online. They are only available in-store.

If you have an Blue +Plus Club Membership*, you will receive points for your purchases.

*The email address you use online must match the email address you provided when creating your +Plus Club Membership.

Can I cancel my order after I've already paid?

You will need to contact our Online Team as soon as possible.*

Phone: 03 6705 7090

Email: online@petsdomain.com.au

*Our Online Team is only available Monday to Friday.

Can I change the items my Click & Collect order?

Unfortunately, you cannot make changes to your order once it has been placed.

However, if you wish to cancel your order, please contact the Online Team as soon as possible.*

Phone: 03 6705 7090

Email: online@petsdomain.com.au

*Our Online Team is only available Monday to Friday.

What do I do when I get an error trying to place my order?

If you are receiving the same error when trying to place an order with us, we ask that you contact us on online@petsdomain.com.au.

Please be as descriptive as possible, including the browser type and a screenshot of the error, if possible.

Can I place an order over the phone rather than online?

We cannot take payment over the phone.

If you are having difficulties with placing your order, please contact the Online Team as soon as possible.*

Phone: 03 6705 7090

Email: online@petsdomain.com.au

*Our Online Team is only available Monday to Friday.

What happens when Pets Domain can’t supply one of the items I ordered?

Our primary goal is to fulfil your order as best as possible.

However for whatever reason we cannot supply an item after you have purchased it, we will notify you immediately.