We offer free shipping on orders over $100 subject to weight and postcode region.
If your order exceeds 15kg in weight, or is needing to be shipped to a rural postcode region, shipping costs will be subsidised and calculated at the checkout.
Shipping for orders under $100 will incur a flat rate fee of $6, and extra shipping charges might apply subject to weight and postcode region.
All orders are dispatched within 2 business days subject to stock availability. Shipping times vary from 2-10 business days after the order has been dispatched, depending on the location within Australia the order is being shipped to.
Please note we are unable to deliver to PO boxes or Parcel Lockers.
Pets Domain use Australia Post to deliver your order to your door. Our courier only delivers weekdays Monday to Friday during business hours. Please note that our courier does not operate on public holidays and be prepared for slight delays during Christmas, Easter and public holidays.
If you have special delivery requirements, please write this in the Special Delivery Comment Box during checkout. Please note not all special delivery requirements can be made.
If our courier attempts to deliver your item while no-one is home to sign for it, a calling card will be left and your order will be taken to your local post office.
Pets Domain will notify you by email when your order has been dispatched. If your oder hasn't arrived after 10 business days of being dispatched, please contact admin@petsdomain.com.au
Click & Collect
We offer Click & Collect at all our stores around Australia. See the store locator to find your closest store. Just simply select Click & Collect at the checkout and pick up your order up from that store when notified the order is ready to be collect.
Click & Collect is free and no delivery charges will be charged to you. When your order is ready to be collected (can be up to 10 business days subject to stock availabilities), you will be notified. Bring either your order confirmation or tax invoice, along with I.D for confirmation of purchase.
If your order contains any Click & Collect only items, your whole order will be Click & Collect only.
