Pets Domain offers three different shipping options for your online order:
- Personal Delivery by Pets Domain
- Tracked Shipping via Australia Post
- Click and Collect
Please note that orders, including Click and Collect, are not processed on weekends or public holidays.
Pets Domain does not ship to Western Australia or the Northern Territory.
Personal Delivery by Pets Domain
Pets Domain is now offering a zero contact, personal delivery service straight to your door for specific postcodes in Australia (please find list of eligible postcodes here). We offer a flat rate fee of $6.95 for all products across our website, including our click and collect only products that can't be shipped with Australia Post.
Delivery days are Monday, Wednesday and Friday. Please expect 2-5 business days for your order to be delivered.
Tracked Shipping via Australia Post
We offer a flat fee of $7.95 (up to 22kg) and then $7.95 per 22 kg thereafter.
Pets Domain does not ship to Western Australia or the Northern Territory.
All orders are dispatched within 2 business days subject to stock availability. Shipping times vary from 2-10 business days after the order has been dispatched, depending on the location within Australia the order is being shipped to.
Pets Domain use Australia Post to deliver your order to your door. They only deliver weekdays Monday to Friday during business hours. Unfortunately they don't operate on public holidays. Be prepared for slight delays during Christmas, Easter and public holidays.
If you have special delivery requirements, please write this in the Notes section during checkout. Please note not all special delivery requirements can be made.
If our courier attempts to deliver your item while no-one is home to sign for it, a calling card will be left and your order will be taken to your local post office.
Pets Domain will notify you by email when your order has been dispatched and provide a tracking number. If your order hasn't arrived after 10 business days of being dispatched, please contact admin@petsdomain.com.au
Click & Collect
Click & Collect orders are only processed on business days.
We offer Click & Collect at all our stores around Australia. See the store locator to find your closest store. Just select Click & Collect at the checkout and pick up your order up from that store when notified the order is ready to be collected.
Click & Collect is free and no delivery charges will be charged to you. When your order is ready to be collected (can be up to 10 business days subject to stock availability), you will be notified. Bring either your order confirmation or tax invoice, along with photo I.D for confirmation of purchase.
If someone else will be collecting your order on your behalf, please advise their full name in the Notes section at checkout or contact your local Pets Domain store by phone directly. The person collecting the order must have the order confirmation or tax invoice, along with photo I.D.
If your order contains any Click & Collect only items, your whole order will be Click & Collect only.
