Pets Domain offers two order methods for your online order:

  • Tracked Delivery via Australia Post
  • Click and Collect

Please note that Tracked Delivery via Australia Post orders are not processed on weekends or public holidays.

Pets Domain does not ship to Western Australia or the Northern Territory.

 

Tracked Shipping via Australia Post

We offer a flat fee of $7.95 (up to 22kg) and then $7.95 per 22kg thereafter.

Pets Domain does not ship to Western Australia or the Northern Territory.

All orders are dispatched within 2 business days subject to stock availability.

Shipping times vary from 2-10 business days after the order has been dispatched, depending on the location within Australia the order is being shipped to. This delivery time frame is subject to changes in circumstances.

Pets Domain use Australia Post to deliver your order to your door. They only deliver weekdays Monday to Friday during business hours. Unfortunately, they don't operate on public holidays. Be prepared for slight delays during Christmas, Easter, and public holidays.

If you have special delivery requirements, please write this in the Notes section during checkout. Please note not all special delivery requirements can be made.

Pets Domain will notify you by email when your order has been dispatched and provide a tracking number.

 

How to track your parcel with Australia Post:

  1. You'll find your tracking number when you click the "View My Order" button in the shipping confirmation email. Be sure to check your junk/spam folder in case it lands there.
  2. Click on the number under the “Australia Post tracking number” header, or copy the number and entire it at auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678.

If you have been through these processes and still cannot locate your parcel, please email us at online@petsdomain.com.au

 

What happens when Australia Post come to deliver my order:

Our deliveries with Australia Post are required to have a signature on delivery. If Australia Post attempts to deliver your order while no one is home to sign for it, a missed delivery card will be left, and your order will be taken to your local post office.

When you give authority to leave, you are allowing Australia Post to leave your order in a secure place around your property if no-one is home. Please note in this case Pets Domain cannot be held responsible for lost or damaged orders after they have been delivered.

If there's no safe place for Australia Post to leave the order, they will take it to a nearby Post Office and leave a missed delivery card. Please see below link for further information from Australia Post about missed deliveries:

auspost.com.au/receiving/collecting-missed-deliveries

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (e.g. "Leave at Reception").

 

For more information please visit our Frequently Asked Questions page.