Shipping Policy
Last updated: November 2025
1. Delivery Area – Tasmania Only
Pets Domain currently offers home delivery exclusively within Tasmania. Delivery is available only to the following postcode ranges:
• 7000–7019
• 7050–7108
• 7172
• 7248–7254
• 7258–7329
• 7800–7999
Orders with delivery addresses outside these postcodes are not eligible for home delivery. Customers in other regions may still shop online but must use Click & Collect or in‑store purchase.
2. Delivery Partner
All eligible home‑delivery orders are sent through Australia Post’s parcel network using standard parcel services. Estimated delivery times and service availability depend on Australia Post’s operational schedules and network status.
3. Delivery Timeframes
Delivery timeframes vary by postcode and Australia Post operations. While most parcels arrive within expected timelines, delays may occur due to weather events, public holidays, peak seasons, or network disruptions.
Please note:
• Delivery estimates are not guaranteed.
• We will investigate significant delays on your behalf.
4. Shipping Fees
Shipping fees are calculated at checkout based on parcel weight, dimensions, and destination postcode. Fees may change over time in line with carrier adjustments or operational costs. The final cost is always displayed before payment.
5. Order Processing & Dispatch
Orders are processed Monday to Friday. Once dispatched, customers will receive a shipping confirmation email containing tracking information when available.
6. Tracking & Delivery
Most parcels include tracking. Customers can track their order via the link provided in the shipping confirmation email.
If no one is available at the delivery address:
• Australia Post may leave the parcel in a safe location, or
• Redirect it to the nearest Post Office or Collection Point for collection.
Uncollected parcels may be returned to Pets Domain.
7. Incorrect or Undeliverable Addresses
A parcel may be returned if the provided address is incomplete, incorrect, inaccessible, or deemed unsafe for delivery. In such cases:
• We will contact the customer to arrange re‑delivery (additional fees may apply), or
• Process a refund for the product value according to our refund guidelines.
8. Restricted & Prohibited Items
Some products cannot be shipped due to postal restrictions, size limitations, or carrier safety requirements. Where shipping is not available:
· The product page will clearly display whether Home Delivery is available or if the item is Click & Collect only.
· Your cart will also notify you if any item cannot be delivered to your postcode and must be collected in-store.
Customers outside eligible delivery areas or purchasing restricted items can still complete their order using Click & Collect.
9. Lost or Damaged Items
If an item arrives damaged or is lost in transit:
• Contact our Online Team as soon as possible.
• Provide your order number and photos of any damage.
Pets Domain will work with the carrier to resolve the issue. Outcomes may include a replacement or refund depending on the assessment.
10. Updates to This Policy
Pets Domain may amend this policy from time to time to reflect operational changes or carrier updates. Any revisions will apply to purchases made after the updated version is published.
For any delivery‑related queries, please contact our Online Team.